Last Updated: 21 August 2026
DigitalBhai sells digital educational products such as eBooks, PDF guides, templates, and other downloadable resources. This Shipping and Delivery Policy explains how purchased digital products are delivered to customers.
By purchasing a digital product from DigitalBhai, you agree to this policy.
Digital Delivery Only
All products currently sold by DigitalBhai are digital products. They are delivered electronically through email, a downloadable file, or a download link.
No physical product, printed book, CD, pen drive, parcel, or other physical item will be shipped to the customer.
Therefore:
- No physical shipping address is required.
- No courier or postal service is used.
- No physical shipping charge is applicable unless clearly stated for a future physical product.
- Physical return or pickup is not available for digital products.
Delivery Method
After successful payment, the purchased digital product will normally be delivered through one of the following methods:
- A PDF or digital file attached to an email
- A secure download link sent by email
- A link or access instruction shown on the payment-success page
- Another electronic method clearly mentioned on the product sales page
The delivery method may depend on the product and the system used for processing the order.
Delivery Time
Digital products are normally delivered within 24 hours after successful payment confirmation.
Delivery may be automatic or manual. In some cases, the product may arrive within a few minutes. However, customers should allow up to 24 hours before reporting a non-delivery issue.
The delivery period starts only after the payment is successfully confirmed in our payment records.
A bank deduction, payment screenshot, or pending payment status alone does not confirm a successful order.
Correct Email Address
Customers must provide a complete and correct email address while making payment.
DigitalBhai is not responsible for delivery delays caused by:
- An incorrect or incomplete email address
- A typing mistake in the email address
- A full email inbox
- Email security settings
- Spam, Junk, or Promotions filters
- Blocking of automated or attachment-based emails
- Problems with the customer’s email provider
If an incorrect email address was entered, the customer should contact us with the correct email address and valid payment details. After verification, we may resend the product.
Correction and redelivery do not create a right to a refund.
What to Do if the Product Is Not Received
If the digital product is not visible in the inbox, the customer should:
- Wait for up to 24 hours after successful payment.
- Check the Spam, Junk, Promotions, Updates, and All Mail folders.
- Search the inbox for emails from DigitalBhai.
- Confirm that the email address entered during payment was correct.
- Contact us if the product is still not received.
When contacting us, please provide:
- Full name
- Email address used during payment
- Payment date
- Amount paid
- Order ID or Payment ID
- A short description of the problem
- Payment screenshot, if available
For security reasons, never share an OTP, UPI PIN, card CVV, password, or complete card details.
Delivery Delays
Delivery may occasionally be delayed because of:
- Payment verification delays
- Payment gateway issues
- Website or server problems
- Email service interruptions
- Internet or technical problems
- Security checks
- Incorrect customer information
- Maintenance or other circumstances beyond our reasonable control
If a delay occurs, we will make a reasonable effort to verify the payment and deliver the product as soon as possible.
When Delivery Is Considered Complete
A digital product will normally be considered delivered when:
- The file has been sent to the email address provided by the customer;
- The download link has been sent to that email address;
- Access instructions have been provided; or
- The product has been made available through the method stated on the sales page.
After delivery, the customer is responsible for downloading, opening, and safely storing the digital product.
Customers are advised to keep a personal backup of the downloaded file where permitted.
File or Download Problems
If the received file is damaged, incorrect, unreadable, or cannot be downloaded, the customer should contact us with order details.
We will first try to:
- Resend the file;
- Provide a fresh download link;
- Send the correct product; or
- Provide basic instructions for accessing the file.
A refund may be considered only if the payment is verified and we are unable to provide the correct working product, subject to our Refund and Cancellation Policy and applicable law.
Device and Software Requirements
Customers are responsible for using a suitable device, internet connection, storage space, and software required to open the purchased file.
Most PDF eBooks can be opened using a standard PDF reader on a computer, tablet, or smartphone.
A problem caused only by the customer’s device, software, internet connection, or storage space does not normally qualify for a refund.
Failed or Pending Payments
If an amount is deducted but the payment status shows Failed, Pending, or Unsuccessful, the order may not be confirmed.
The customer should not make another payment immediately. Failed or incomplete payments may be automatically reversed by the bank or payment provider according to their processing time.
If the payment later appears as successful in our records, the order will be processed for delivery.
Digital Product Usage
Digital products purchased from DigitalBhai are for the purchaser’s personal use unless another licence is clearly provided.
The customer must not copy, resell, upload, share, distribute, or commercially exploit the product without written permission.
Refunds and Cancellations
Because digital products cannot be physically returned, completed orders cannot normally be cancelled or refunded after delivery.
Any refund request will be reviewed according to our Refund and Cancellation Policy.
Changes to This Policy
We may update this Shipping and Delivery Policy when our products, delivery methods, payment systems, or legal requirements change.
The updated policy will be published on this page with a revised “Last Updated” date.
Contact Us
For delivery-related questions or assistance, contact us at:
Website: https://digitalbhai.in
Email: connect@digitalbhai.in
Contact Page: https://digitalbhai.in/contact-us/